Last updated: June 27, 2026
You can cancel your order within 24 hours of placing it without any penalty. To cancel an order, please contact us immediately at support@fashionforward.com with your order number. If the order has already been shipped, it cannot be cancelled, but you may return it according to our return policy.
We accept returns within 7 days of delivery. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days depending on your bank.
We only replace items if they are defective, damaged, or if you received the wrong size. If you need to exchange it for the same item, send us an email at support@fashionforward.com.
For any questions related to refunds and returns, please contact us at support@fashionforward.com.